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Terms and conditions
Distance
Selling: Regulations.
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You have the right to return any item ordered via this website for no reason and
without penalty for a refund. This excludes consumables and worn items. If you
wish to return an order please write to
Chayesmusic
55 South Street
Enfield
Middlesex
EN3 4LD
(UK) (0)208 804 9181
or email us
:
sales@chayes.demon.co.uk
Our Returns Policy
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To return an unwanted order you must give us notice within 7 working days
starting on the day after the day that you received the goods from us.
Alternatively, you can send phone on (UK) (0)208 804 9181 or e-mail us at
sales@chayes.demon.co.uk stating your
order number and cancellation instructions. We shall refund the total amount of
money paid by you for the goods, less any costs to collect the goods if
required, within 30 days starting with the day on which we receive notice of
cancellation in writing from you and subject to the goods being correctly
returned as detailed below.
In addition to your statutory rights we allow the return of any goods within 7
working days of you receiving your order for exchange or a credit note.
Damaged , defective or incorrectly described Goods
Notification of receipt of damaged or defective goods must be received within
seven days of the date of delivery. Goods can then be returned for replacement
or refund. Goods found not to be defective will be returned and the extra
carriage costs will be charged to you. Used goods may be returned if you feel
they are not as described. Please see grading policy below for a summary of
descriptions used and their meanings.
Returns Procedure
Returns must arrive in the original manufacturers packaging and must be shipped
the same way it was dispatched to ensure sufficient shipping insurance cover.
You will be
responsible for all postage costs for returning any item(s).
Please include a full description of the reason for the return and any other
requirements.
Payment
Information
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Note: The shopping basket can be used to assemble your order whichever payment
method you choose. The checkout page will offer options to pay by credit card or
to print out your order to post to us with the payment method of your choice.
1 . Checkout Page Options:
Option 1: Order with credit cards by secure server.
Option 2: Print out your order and send it to us by post or fax.
Option 3: Order by regular email.
2. We accept these major credit and debit cards:
Visa, Access,
Mastercard, Delta, Switch, Solo
There are no credit card surcharges.
3. Pay by
Cheque
Crossed, drawn on a UK bank and paid in Pounds Sterling.
Please make all cheques payable to:
Chayes
Allow seven working days for cheque clearance.
4. Pay by
UK Postal Order :This is a safer alternative to sending cash through the
post and is automatically insured from loss.
5. Direct Money Transfer
You can wire money directly to our bank account. Your local bank or post office
will provide you with full details.
Our bank details are available on request.
If you fax or email us your receipt of payment, this will speed up dispatch of
your order.
6. Cash
We can only accept cash sent by registered post.
Please note that we cannot be held liable for any monies lost within the postal
system.
Terms &
Conditions
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Philosophy
We make every effort to ensure that the item we supply are of the highest
quality, fairly priced, reach you in good condition, and are delivered promptly.
Credit, Debit & Charge cards
Credit, debit & charge cards are accepted without surcharge. However, we reserve
the right to deliver only to the cardholders billing address. You may be asked
to provide us with proof of your address at anytime. This is to prevent credit
card fraud. Use of stolen credit cards will result in international police
notification and court action in all cases.
Cheques
Personal or business cheques are welcomed but clearance is required prior to
order shipping. This can take up to 5 working days from when we receive the
cheque.
Prices
We reserve the right to amend our prices without prior notice. All goods sold
are subject to the prices ruling at the time of ordering. We are not obliged to
supply goods to you until we have confirmed acceptance of your order.
Product
Availability
All orders and special offers are subject to availability. We stock over 35,000
items and are sometimes dependent on our own suppliers to deliver stock. We will
always try to inform you if an item is not in stock at the time when you place
your order. We shall hold the order until all items are in stock unless you
agree to pay additional shipping charges.
Vinyl & CD'S
All vinyl records , and CD single and albums, are supplied in the condition
described , in line with the grading system described here :
Grading System
In order to
assist everyone who buys from us , we follow the Record Collector Magazine set
of standards for the condition of second-hand records, cassettes and CDs. Anyone
buying or selling records must use these conditions to state what amount of wear
and tear the disc, its sleeve and/or contents have been subject to. We visually
inspect every one of our items. The seven standard condition categories we use ,
and a description of what each one means, are listed below:
MINT (M)
The record
itself is in brand new condition with no surface marks or deterioration in sound
quality. The cover and any extra items such as the lyric sheet, booklet or
poster are in perfect condition. Records advertised as Sealed or Unplayed should
be Mint.
EXCELLENT (EX)
The record
shows some small signs of having been played, but there is very little lessening
in sound quality. The cover and packaging might only have minimal signs of wear.
Nice copy.
VERY GOOD (VG)
The record has
obviously been played many times, but displays no major deterioration in sound
quality, despite surface marks and scratches. Normal wear and tear on the cover
and contents is acceptable , although occasionally extra items such as inserts
or lyric sheets may be incomplete or missing.
GOOD (G)
The record has
been played so much that the sound quality has noticeably deteriorated, perhaps
with some distortion and scratches. The cover and contents suffer from folding,
scuffing of edges, spine splits, discoloration, etc.
FAIR (F)
The record is
still just playable but has not been cared for properly and displays
considerable surface noise; it may even jump. The cover and contents will be
torn, stained and/or defaced.
POOR (P)
The record
will not play properly due to scratches, bad surface noise, etc. The cover and
contents will be badly damaged or partly missing.
BAD (B)
The record is
unplayable or might even be broken, and is only of use as a collection-filler.
CDs &
CASSETTES
As a general
rule, CDs and cassettes either play perfectly - in which case they are in Mint
condition - or they don't, in which case their value is minimal. Cassette tape
is liable to deteriorate with age, even if it remains unplayed, so care should
be taken when buying old tapes.
CDs are
difficult to grade visually: they can look perfect but actually be faulty, while
in other cases they may appear damaged but still play perfectly. Cassette and CD
inlays and booklets should be graded in the same way as record covers and
sleeves. In general, the plastic containers for cassettes and CDs can easily be
replaced if they are broken or scratched, but card covers and digipaks are
subject to the same wear as record sleeves.
Why does an
item have two grades?
Where an item
has two grades supplied , these are in Cover/Media order. For example , the
grading EX/M would indicated that the cover is in EXCELLENT condition and the
media is in MINT. Where items are given just one grade to describe them , this
indicates that they are issued and supplied with no picture cover. The grade
they have in this case is for the media.
Purchasing
From Us
By submitting your order, you are offering to buy the goods. We will only use
your personal details for the purposes of supplying those goods and will only
pass those details on to the delivery sub-contractor. Customer credit cards are
only charged when your order is ready for dispatch. No property or title of the
goods shall pass from chayesmusic.com to the customer until payment has been
received in full.
UK Customers
If your goods do not arrive within 7 days of dispatch, first call or e-mail us
to confirm your order has been shipped. Normal delivery time after dispatch is
approximately 1 to 2 days.
Overseas
Customers
If your goods do not arrive within 10 days of dispatch first contact us to
confirm that your order has been shipped. We can not investigate lost or missing
parcels until 10 working days have elapsed.
Shipping
All records are mailed in strong cardboard envelopes and are sent by recorded
delivery where possible. All other orders are shipped in appropriate strong
packaging.
Shipping
Charges
Will be calculated on the website for online orders, or quoted by telephone when
ordering by mail order.
Import Duty
and Taxes
It is your responsibility as the customer to pay all applicable customs fees and
taxes for your country.
General
Information
We may refuse to take your orders if we feel you have been false in your
information. We reserve the right to amend our terms and conditions at any time
without prior notification. We do not distribute customer details or e-mail
addresses to third parties. Marketing e-mails are only sent to consenting
mailing list subscribers and your details can be removed at any time. Contracts
between us and you shall be governed by English law and the courts of England
and Wales shall have non-exclusive jurisdiction over any dispute.
Customer Services
If you are not happy with your order or the service you have received you may
contact our customer services department by telephone on (UK) (0)208 804 9181
(calls are charged at standard national or international rates) or you can
e-mail us at sales@chayes.demon.co.uk. We will do our best to reply promptly.
The terms of
this contract do not affect your statutory rights as a consumer.
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